Customer service call 'hold' music options

sunnyjim on March 16, 2020 at 4:45 am

Idea: Customer service call ‘hold’ music options

Link: https://www.aol.com/2011/03/13/three-reaso...

Aint been a customer of Virgin Media for 8 years now, but man, that rubbish looped tune is still ringing round my head. Dick Brand by name Dick Brand by nature.

Three Reasons On-Hold Music Is So Bad

Link: https://www.aol.com/2011/03/13/t

On-hold music is to music as Velveeta is to cheese, but we never knew exactly why on-hold music sucks until Notebooks.com recently investigated. It found that the culprits for bad on-hold music were purveyor inattention, inadequate tech, and crappy

MeterMan on March 29, 2020 at 12:48 pm

Idea: Customer service call ‘hold’ music options

Link: https://www.process.st/hold-music/...

Not sure how they came up with these “facts”, marketers make stuff up right?

Jazz is relaxing
Rap fights depression
Metal increases your sense of identity
Country music makes you happy
Classical relaxes and can even lower crime rates

Hold Music: How to Increase Caller Retention by 98% | Process Street | Checklist, Workflow and SOP Software

Link: https://www.process.st/hold-musi

Use these hold music tips to increase caller retention by 98% and give your team time to solve their problems.

Stella on May 27, 2020 at 4:50 pm

Idea: Customer service call ‘hold’ music options

Link: https://blogs.cisco.com/collaboration/hold...

Cisco’s music is a bit of a “thing”, but they are thinking of changing it…

“Holding” for New Music? Here’s Your Chance to Replace Cisco’s Iconic Hold Music

Link: https://blogs.cisco.com/collabor

To mark this milestone of selling our 100 millionth phone, we’re holding a contest for Opus No. 2, er, new hold music… and this is where you can get involved!

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